Giant Cookie

 a) Returns Policy

As all our products are freshly made to order and perishable, we cannot accept returns unless we have sent the wrong item or there is a clear quality issue.

b) Return Conditions

If a return is agreed under exceptional circumstances, items must be returned unopened and in original packaging. Return postage is the customer’s responsibility unless agreed otherwise. We do not resell returned goods – they are disposed of in line with our waste policy. Refunds are only processed after returned items have been received and inspected.

We are a small independent artisanal bakery, and everything you order is baked fresh to order — no 3-day-old bakes here! Because of this, orders are collected and dispatched the following week:

• Orders placed by 11.59pm on a Sunday will be dispatched during the following week, via next-day delivery

• We aim to have all orders dispatched by Thursday, arriving in time for your much-needed Friday treat!

Subscription Deliveries:

Subscription boxes will be dispatched during the first week of every month